Digital Signage - Maintenance
One of the most important elements of any installation is the ongoing maintenance. There is no point investing large amounts of money on hardware and software, but then not protecting your investment with a well thought out support regime. FourNetworks believes in being Proactive versus Reactive when it comes to Operations and Maintenance of our customer's digital signage infrastructure.
The FourNetworks Digital Signage team offers comprehensive maintenance and support service on all hardware and software components. We recognize how screen-availability is both business critical and commercially important. Our philosophy is being Proactive versus Reactive and using only use tried-and-tested procedures, when it comes to Operations and Maintenance of our customer's digital signage infrastructure. As a result, over the last 3 years the digital signage screens under maintenance agreements have been fully operational in excess of 99% of the total available display hours.
Any company who says that their equipment is that good it does not need maintenance is most definitely misguided. Even the most well designed solution will need some kind of human fall back. It is true that you can add features to your network to make them more automated. If FourNetworks is installing and maintaining a Digital Signage Network then we can remotely troubleshoot prior to deploying a technician. Spending a small amount more upfront certainly reduces the true cost of ownership of the network moving forward.
FourNetworks offer Planned Preventative Maintenance (PPM) and also Reactive Maintenance (RM). The PPMs can be decided on at the installation of the network and would cover the various electrical safety testing that may be required ongoing and also the filter changes on the kit if required. The RM would start with our 24/7 365 NOC & Helpdesk. FourNetworks is able to offer this service which constantly monitors the networks and knows if there are problems before customers do. Using a series of remote services, we are able to keep the network going remotely and on the rare occasion where an actual site visit is required we have a team able and ready to react. We offer various SLA’s (Service Level Agreements) to our customers from a 4-hour through to a 48-hour guaranteed call out.
Our maintenance team are all certified for access and have the relevant accreditation for the installations it covers. We also offer Maintenance for third party installed equipment. If we are asked to support other third party installed equipment FourNetworks will carry out a thorough evaluation prior to commencement.